Frequently Asked Questions
Q: How do I place an order?
A: Simply give us a call, send us an email, fill out the form on our Contact Us or contact us via
Q: How far in advance should I place my order?
A: We book all our cakes on a first-come, first reserved basis. It is suggested that you reserve your date as soon as you know you will be needing a cake preferably 3 weeks prior to your non-wedding event. Because of our size, we only take a limited amount of orders each week.
Q:Is a deposit required to book an order?
A: Yes, a 50% non-refundable retainer is required to reserve a spot on the calendar. For orders less than $100, payment is due in full at time of booking to confirm your order. Your order is not put in the appointment book until a deposit has been received. You will receive an electronic receipt from me as well, outlining all of the details of your order. Orders placed with less than 2 weeks notice require payment in full. Orders placed within 7 days are subject to a rush fee of $25.
Q: Do you charge sales tax?
A: No. Because I do not sell individual items for immediate consumption, I am not required to collect sales tax on any cake product.
Q: Do you donate items?
A: We do love to help out worthy causes; however, we must limit the causes that we support. You must be a Suga's Cakery customer before we will donate to your cause (unless your cause is a personal cause of ours as well). We support the folks that support us!
Q: Why can't I order on your website?
A: All of our items are custom made and designed for each client.
Q: Do you deliver? Is there a charge?
A: Yes we deliver. In fact, we highly recommend having your cake delivered if it is a multi-tier cake. It is the best way to insure that your cake arrives safely. Delivery for cupcakes, cake pops and celebration cakes within the Greater Austin area start at rate of $15. Wedding cakes are a flat fee of $50.
Q: Do you do consultations/tastings?
A: Yes. Consultations/tastings are for wedding cakes only and are by appointment only. However, we frequently participate at vendor fairs around town where you can stop by and purchase product to try. See our Upcoming Events page or contact us to see where we will be next.
Q: What should I bring with me to my consultation?
A: Any pictures or inspiration pieces (lace, ribbon, material etc) and colors for the wedding. It is also important to know how many servings you will be needing and what your budget is.